1. Who We Are
The Property Room (“we”, “us”, “our”) provides property photography, videography, and visual media services. We are based in Brighton, United Kingdom. For any questions about this policy, contact us at hello@harrisonross.co.uk.
2. Information We Collect
When you book a shoot or contact us, we may collect:
- Your name, email address, and phone number
- Your company or agency name
- Property addresses and postcodes for scheduled shoots
- Payment information (processed securely by Stripe — we do not store card details)
- Any notes or access instructions you provide
3. How We Use Your Information
We use your personal data to:
- Process and manage your bookings
- Communicate with you about your shoots (confirmations, scheduling, delivery)
- Process payments via Stripe
- Improve our services
We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.
4. Payment Processing
All payments are processed securely through Stripe. We do not store or have access to your full card details. Stripe's privacy policy can be found at stripe.com/gb/privacy.
5. Data Retention
We retain your booking information for as long as necessary to fulfil our services and comply with legal obligations. If you wish to have your data deleted, please contact us and we will action your request within 30 days.
6. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, email us at hello@harrisonross.co.uk.
7. Cookies
Our website uses only essential cookies required for the site to function (e.g. session management). We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.